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Privacy & Cookie policy

Privacy Policy

This privacy statement (together with our terms of use and any other documents referred to in it ) sets out how Thunderbrook Equestrian Ltd ( “Thunderbrook” ) uses and processes any personal information that you provide to Thunderbrook Equestrian when you use this website.
Please read the following carefully to understand Thunderbrook’s views and practices regarding your personal information and how we will treat it.
Thunderbrook Equestrian is committed to ensuring that your privacy is protected when using this website and our online store. Our Privacy Policy sets out the basis on which any personal information that we collect from you, or that you provide to us, will be processed by us.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our Privacy Policy.
We may amend this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes made by us. This policy is effective from 1st July 2014

You signify your consent to our Privacy Policy and to our using and processing your personal information by using this website & online store.
What we collect:
We may collect the following information:
Your name
Your contact information such as email address
Demographic information such as preferences and interests
Other information relevant to customer surveys and/or offers
Any information you provide by filling in forms on our website.
Details of any transactions you carry out through our website and the fulfilment of your orders
Details of your visits to our website and the resources that you access
When you place an order, you will be asked to supply your name, address, delivery address (if different), telephone number, email address, credit or debit card details. This information is needed so that we can process your order or contact you, if necessary, about your order or payment. We may forward your contact details including telephone number to our courier so that they may contact you to arrange delivery. So that we can advise you on how to use our feeds and supplements, we may need to record certain information on our database, including your name, contact details, what you ordered and any other information about your animal, or intended use of product. We do not sell or give your details to third parties, unless we believe release of details is appropriate to comply with UK law. If you opt for email updates, we will from time to time provide you with information on our products, such as newsletters, which we feel may be of interest to our customers. You can opt out of this at any time by emailing us with ‘unsubscribe’ in the subject header.

What we do with information we gather:
We use this information to provide you with a better service and to ensure that our website is presented in the most efficient manner for you, and for the following reasons:
For internal record keeping purposes.
To improve our products and services.
To provide you with information and promotional material about products, special offers or other information which you request from us or we think you may find interesting using the email address which you have provided and where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you chose to do so.
To notify you about changes to our products or services.
We may use the information to customise our website according to your interests.
If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online in accordance with the European Communities (Electronic Communications Networks and Services) (Data Protection and Privacy) Regulations 2003 – 2008 and the Data Protection Act 1998-2003.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Cookie Policy
How we use Cookies:
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the website, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not in any way give us access to your computer or any information about you, other than the information you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Changes to our cookie policy:
Any changes we may make to our cookie policy in the future will be posted on this page.
Links to other websites:
Our website may from time to time contain links to enable you to visit other websites of interest easily. However, once you follow a link to any of these websites, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our Privacy Policy. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. You should exercise caution and check these policies before you submit any personal information to these websites.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
You have the right to ask us not to process your personal information for marketing purposes and whenever you are asked to fill in a form on the website.
We will not sell, distribute, or lease your personal information to third parties. If you believe that any information we are holding about you is incorrect or incomplete, please e mail us as soon as possible at info@thunderbrook.co.uk . We will promptly correct any information found to be incorrect.
Contacting the regulator:
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling : 03031231113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites)
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

© Thunderbrook Equestrian Ltd 2022. All Rights Reserved. Registered in England and Wales No. 09000072, Registered office address: Horizon House , Fred Castle Way, Rougham Industrial Estate, Rougham, Bury St. Edmunds, United Kingdom, IP30 9ND. VAT Registration No. GB 194007415